
Sonic Plating Co. Inc.
Company Profile: Sonic Plating is a Production Plating company with over 48 years in the industry located in Santa Fe Springs, California. Primary focus is on commercial and Military applications. Processes include both barrel and rack processing to commercial and ASTM standards, including barrel zinc, rack zinc, baking, chromate conversion, passivation, dipping, wax emulsion, stripping and oiling services.
Business situation: Sonic Plating’s objective was to gain a 3rd party credential and implement a management system which would allow them to increase business and decrease the costs of management. Their goal was to increase employee involvement, customer satisfaction, data effectiveness, and company bottom line, while decreasing their costs and time. Additionally, Sonic Plating wanted to position themselves as an industry leader and achieve certification before the end of 2009.
|
Company Summary
| Type of Industry |
Metal Finishing |
| Number of Employees |
19 |
| Number of Shifts |
1 |
| Annual Sales |
2.5 Million |
| Key Contact |
Tim Alsky |
|
Technical Summary
| Standard |
ISO 9001 |
| Implementation Time |
9 Months |
| Certification Time |
<1 Month |
| Findings |
0 |
| Audit Score |
100% |
| The following case study percentages reflect increase or decrease in Sonic Plating’s core business objectives, customer perception, staff involvement, costs and revenue. |
FACTORS
|
PERCENTAGE
|
| Cost |
-50% |
| Customer Satisfaction |
+50% |
| Customer Returns |
-30% |
| Staff Involvement |
+0% |
| Effectiveness of Data |
+100% |
| Increase in Business |
+20% |
|
|
|

Arc Technologies
Company profile: Arc Technologies is a manufacturing company with over 30 years in industry located in San Marcos, California. They focus on Milling, Turning, Screw Machining, Prototyping, Finishing and EDM for the telecommunications, medical and military industries.
Business situation: Arc Technologies objective was to gain a 3rd party credential and implement a management system which would allow them to increase business and decrease the costs of management. Their goal was to increase employee involvement, customer satisfaction, data effectiveness, and company bottom line, while decreasing their costs and time, and achieve certification before the end of 2009.
|
Company Summary
| Type of Industry |
Manufacturing |
| Number of Employees |
60 |
| Number of Shifts |
3 |
| Annual Sales |
4.5 Million |
| Key Contact |
Jonathan Friedman |
|
Technical Summary
| Standard |
AS9100 |
| Implementation Time |
5 Months |
| Certification Time |
1 Month |
| Findings |
0 |
| Audit Score |
100% |
The following case study percentages reflect increase or decrease in Arc Technology’s core business objectives, customer perception, staff involvement, costs and revenue. |
FACTORS
|
PERCENTAGE
|
| Cost |
-20% |
| Customer Satisfaction |
+20% |
| Customer Returns |
-0% |
| Staff Involvement |
+30% |
| Effectiveness of Data |
+50% |
| Increase in Business |
Too soon to tell |
|
|
|

Check Yourself Inc.
Company profile: Check Yourself, Inc. is a manufacturing company with over 10 years industry experience located in Goleta, California. They primarily focus on Precision Machining, Welding, Fabrication, and Surface Finishing for commercial applications.
Business situation: Check Yourself, Inc.’s objective was to gain a 3rd party credential and implement a management system which would allow them to increase business and decrease the costs of management. Their goal was to increase employee involvement, customer satisfaction, data effectiveness, and company bottom line, while decreasing their costs and time. Additionally, Check Yourself, Inc. wanted to position themselves as an industry leader and achieve certification before the end of 2009.
|
Company Summary
| Type of Industry |
Manufacturing |
| Number of Employees |
9 |
| Number of Shifts |
1 |
| Annual Sales |
1 Million |
| Key Contact |
Justin Wiesblott |
|
Technical Summary
| Standard |
ISO 9001 |
| Implementation Time |
4-5 Months |
| Certification Time |
1 Month |
| Findings |
0 |
| Audit Score |
100% |
The following case study percentages reflect increase or decrease in Check Yourself’s core business objectives, customer perception, staff involvement, costs and revenue. |
FACTORS
|
PERCENTAGE
|
| Cost |
-20% |
| Customer Satisfaction |
Too soon to tell |
| Customer Returns |
-40% |
| Staff Involvement |
+50% |
| Effectiveness of Data |
+60% |
| Increase in Business |
+20% |
|
|
|

Jet Cutting Solutions Inc.
Company profile: Jet Cutting Solutions is a manufacturing company with over 5 years in industry located in Rancho Cucamonga, California. They focus on the manufacturing of precision components and component assemblies through the use of water jets, lathes, mills, and saws for the Aerospace and Commercial industries.
Business situation: Jet Cutting Solutions’ objective was to gain a 3rd party credential and implement a management system which would allow them to increase business and decrease the costs of management. Their goal was to increase employee involvement, customer satisfaction, data effectiveness, and company bottom line, while decreasing their costs and time. Additionally, Jet Cutting Solutions wanted to position themselves as an industry leader and achieve certification before the end of the first quarter of 2010.
|
Company Summary
| Type of Industry |
Manufacturing |
| Number of Employees |
8 |
| Number of Shifts |
3 |
| Annual Sales |
1.2 Million |
| Key Contact |
Louis Mammalito |
|
Technical Summary
| Standard |
AS9100 |
| Implementation Time |
5 Months |
| Certification Time |
Pending |
| Findings |
2 |
| Audit Score |
93.5% |
The following case study percentages reflect increase or decrease in Jet Cutting Solution’s core business objectives, customer perception, staff involvement, costs and revenue. |
FACTORS
|
PERCENTAGE
|
| Cost |
-20% |
| Customer Satisfaction |
+20% |
| Customer Returns |
-5% |
| Staff Involvement |
+100% |
| Effectiveness of Data |
+50% |
| Increase in Business |
+100% |
|
|
|